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return & refund policy

We value your satisfaction and strive to provide a hassle-free shopping experience. This policy outlines the conditions and procedures for returns and refunds, ensuring transparency and ease in addressing any concerns you may have with your purchase. Please take a moment to review the information below to understand how we handle returns and refunds.

return

1. Eligibility for Returns:

  • If you receive a damaged item, you can return it for a refund or exchange.

  • In accordance with UK law, you also have the right to cancel your order within 14 days of receiving your goods for any reason and return them for a refund.

2. Time Frame:

  • You have 14 calendar days from the date of receipt to initiate a return.

3. Condition of Items:

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

4. Proof of Purchase:

  • A receipt or proof of purchase is required for all returns.

5. Return Process:

  • Contact us at retrocodeuk@gmail.com to initiate a return.

  • Send your return to the return address we sent you from the email we reply 

6. Return Shipping Costs:

  • For returns due to change of mind within the 14-day cooling-off period, customers are responsible for the cost of return shipping.

  • For returns due to our error (e.g., shipping the wrong item) or if the item is faulty or damaged, we will cover the return shipping costs.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Exchange Policy:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [customer service email] or [phone number].

8. Defective or Damaged Items:

  • If you received a defective or damaged item, please contact us immediately at [customer service email] with details of the product and the defect. We will provide instructions for returning the item.

  • *Please note: Damage does not include handmade imperfections (minor inconsistencies due to handmade nature).

9. Exceptions:

  • Sale items, gift cards, and personalized items are final sale and cannot be returned unless faulty.

refund

1. Processing Time:

  • Once we receive your return, we will inspect it and notify you of the status of your refund.

  • Refunds will be processed within 14 days after the inspection.

  • If you cancel your order within the 14-day cooling-off period, you have an additional 14 days to return the goods.

2. Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.

  • Original shipping costs will be refunded for cancelled orders, but return shipping costs are the customer's responsibility unless the item is faulty or we made an error.

3. Contact Information:

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